When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. . We refer to this automatically collected information as “Device Information.”
DATA PROCESSING RESPONSIBLE
In accordance with the amended Data Protection Act of January 6, 1978, you have the right to access, rectify and delete personal data concerning you. You can view the data stored with us at any time and request their rectification, blocking or deletion. If you wish to object to the collection, processing or use of your data in whole or in part by ECO FIRE in accordance with this data protection policy, you can send your opposition by e-mail to firstname.lastname@example.org or by post to the contact details above, providing your name, first name, postal address and a valid identity document.
DEFINITION OF PERSONAL DATA
Personal data is concrete or personal information relating to a specific or determinable natural person (for example your name, your telephone number, your address, as well as all the basic data provided when creating your customer account ). Non-private data (“pseudonyms”) is information relating to a particular person or account that is not sufficient to identify that person.
COLLECTION OF DATA
We collect and record data on your browsing when you access eco-fire-france.fr, when you:
- Browse the site
- Fill your basket
- Create an account
- Place or return an order
- Subscribe to an alert or newsletter
- Write a product review
- Fill out a form
- Contact customer service
- You disconnect
This data is collected in particular by the presence of cookies in accordance with current legislation, as well as when creating a customer account. The information requested when opening a customer account is, unless otherwise stated, mandatory for the execution of an order. The information collected includes (depending on your use of the site): your name, your email address, your physical address, your telephone number, your browsing history, your browser, the device used to access the site (mobile or desktop), the referrer URL (link by which you arrived at eco-fire-france.fr ).
USE OF DATA
The information collected is used by us to:
- Improve your overall LBO experience
- Make it easier to manage your account
- Keep you informed of new developments
- Contact you
- Keep you informed of the progress of your orders
- Carry out satisfaction and opinion surveys
- Provide you with personalized advertising content
- Prevent and prevent fraud
- Improve our customer service and your support
- Get to know you better and offer you a personalized offer
Generally speaking, the personal information that you agree to provide us allows you to place an order on eco-fire-france.fr and allows us to provide our online sales service, administer our platform and improve our policy. marketing.
FIGHT AGAINST FRAUD
eco-fire-france.fr reserves the right to verify the personal data provided when placing an order and to adopt all necessary measures to verify that the debited account is indeed that of the person placing the order. In order to avoid fraudulent payments, proof of identity and/or address may be requested.
eco-fire-france.fr reserves the right to cancel any order which does not respond satisfactorily to this verification.
TRANSMISSION OF DATA TO THIRD PARTY ORGANIZATIONS
Your personal information will be transmitted to third parties only if authorized by law and as part of the execution of your order, its invoicing, for marketing purposes specific to Eco Fire or if you have previously consented. The service providers we use (transporters, banks, hosts, etc.) only receive the data necessary for the execution of your order or our contract.
In this context, they can use this data only for the purpose of carrying out their mission. We only share your personal data with trusted partners who enable us to provide our services, as long as they agree to keep this information confidential. We are the sole owners of the information collected on eco-fire-france.fr : your personal data will not be sold, exchanged or transmitted to another company without reason or without your consent, outside the framework of use defined above.
NEWSLETTER AND ALERTS
We send personalized newsletter and alerts in the form of emails or SMS when you sign up for these promotional messages. If you no longer wish to receive promotional messages, you can unsubscribe at any time in the “My Subscriptions” section of your Account or by clicking on the unsubscribe link at the foot of each promotional email or in each promotional SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.)
In order to keep you informed of news and products that may be of interest to you, we use the data collected during your visit to display advertising banners on other sites that you visit. The processing of this data generally takes place via cookies, pixels or web beacons. For us, this is about making our advertising offer more personal and relevant based on the products that have previously interested you. In this context, we only use pseudonymous data: no personal data is stored in cookies.
MARKET STUDIES, SATISFACTION AND OPINION SURVEYS
The data used during studies and surveys, collected on the site or sent through a form, are not used for advertising purposes. They are also not transmitted to third parties or published. If you participate in a survey, you are informed about the processing and use that will be made of your information. You can object, in whole or in part, to the processing of this information at any time by contacting eco-fire-france.fr at the contact details mentioned at the top of the page.
Cookies allow our system to recognize repeat visitors when they access the site, but no personal information is stored in these files. They only record pseudonymous data and communicate encrypted with the site.
SECURE DATA TRANSMISSION
Your personal information is systematically encrypted before transmission to our service providers and when you connect to your customer account. We use TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data. In addition, we secure our site and other systems using technical and organizational measures against loss, destruction, access, modification or dissemination of your data by any unauthorized person.
All access to eco-fire-france.fr causes the browser to transmit usage data which is recorded in server log files (“logs”). The recorded data contains the following information: date and time of consultation, name of the site consulted, IP address, referrer URL, volume of data transferred, product and information on the version of the browser used.
We analyze this data for the purposes of maintaining and optimizing the server, and improving the site and related services. They also allow us to detect errors and correct them before they impact the user experience. Finally, this data allows us to prevent denial of service (“DDoS”) attacks which can make a site inoperable for a short time by saturating it with requests.
PROTECTION OF INFORMATION
We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
Using eco-fire-france.fr , you consent to this confidentiality policy.